Contact TradingSimuLab

Support purpose

The Contact page is for account questions, billing or subscription questions, technical issues, product feedback, privacy requests, legal requests, and general support related to TradingSimuLab's educational research tools.

We aim to review support requests as soon as reasonably possible. Response timing can depend on request volume, account verification, provider availability, and the complexity of the issue.

What to include

Helpful support requests include the account email, the page or tool URL, browser and device details, screenshots or error messages, approximate time of the issue, and a clear description of what happened. If the issue involves billing, include enough detail to identify the subscription without sending full card details.

For privacy or legal requests, explain the request clearly and include the account email or other information needed to verify the request. Do not send sensitive payment card numbers through ordinary support messages.

Common request types

• Account access, sign-in, Firebase or Google login questions.
• Billing, subscription, Stripe portal, Plus plan, cancellation, or invoice questions.
• Technical issues such as broken pages, loading problems, CORS/account sync issues, or tool errors.
• Product feedback about articles, tools, watchlist workflows, pricing, or model explanations.
• Privacy, data access, correction, deletion, or legal information requests.

Where to start before contacting support

For subscription access, visit the Account page. For plan details, review Pricing. For model limitations, read the Educational Disclaimer. For data handling, read the Privacy Policy. For platform rules, read the Terms of Service.

If a tool page appears outdated after a deployment, try a hard refresh first. If the issue continues, include the exact URL and what you expected to see.

Contact method

For support, use [email protected]. This is the same support email used in the existing TradingSimuLab legal pages and should remain consistent unless the founder later chooses an official contact form or different public support address.

Last updated: 2026-06-01.

Billing and account safety

For billing questions, do not send full card numbers, security codes, or bank details. Payments are handled through Stripe or the payment processor shown at checkout, and support requests should only include the information needed to identify the account, subscription, invoice, or billing portal issue.

For account access questions, include the email used to sign in and whether you used Google, email/password, or another available sign-in method. If a page says the backend sync is unavailable, include the page URL and approximate time so the issue can be compared with deployment or API logs.

Product and content feedback

Feedback is useful when it is specific. If an article is unclear, mention the section title and what confused you. If a tool explanation feels incomplete, describe the model layer, symbol context if relevant, and what interpretation would have helped.

TradingSimuLab may not be able to provide individualized research responses, but product feedback can help improve public explanations, account messaging, page speed, and future watchlist workflows.

Related trust pages

These pages explain how TradingSimuLab handles education, subscriptions, data, and user responsibilities.